Shipping Policy
Production and Shipping Time:
- All our items are made-to-order and can take 7-10 business days to produce and ship starting from the day of order.
- If an item is stated as not made-to-order and available in stock, it will be shipped within 2-3 business days.
Shipping Methods:
- We ship worldwide using DHL and UPS.
- Items are either shipped from our storage in Europe or our atelier in Turkey.
- You will receive a tracking number once your order has been shipped.
Shipping Costs:
- Customers are responsible for paying shipping costs unless otherwise stated at the time of purchase.
- Shipping costs will be calculated at checkout based on your location and the shipping method chosen.
Customs and Duties:
- Please be aware that customs and import duties may be applied to international orders.
- Customers are responsible for any customs duties and taxes that may be levied on their orders by their respective countries.
Estimated Delivery Time:
- Delivery times vary depending on your location and the shipping method chosen. Once your order has been shipped, you will receive an estimated delivery time.
Lost or Damaged Items:
- Marmar is not responsible for any lost or damaged items during shipping. However, we will assist you in filing a claim with the shipping carrier.
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Return and Exchange Policy
Returns and Exchanges:
- As all our items are made individually to order, we cannot offer returns or exchanges.
Resizing:
- If you need a different size, we offer a discounted resizing rate for requests made within 14 days of receiving your order. After 14 days, the full resize service rate applies.
- Please contact us at [email protected] to request a resizing.
Defective or Damaged Items:
- If your item arrives defective or damaged, please contact us at [email protected] within 14 days of receiving your order. Provide your order number and a detailed description of the defect or damage, along with photos if possible.
- To process a replacement or repair, the defective or damaged product must be returned to us. We will provide a return shipping label and instructions on how to return the item.
- Once we receive the returned item and verify the defect or damage, we will arrange for a replacement or repair at no additional cost to you.
Consumer Rights:
- This policy does not affect your statutory rights as a consumer. If you have any questions or concerns about your order, please contact us at [email protected].